contact@gradeupmaths.com
0838174117

GradeUp Maths Privacy Policy 

This privacy policy governs the privacy of users of our website, GradeUp Maths ("Our site"), operated by GradeUp Maths Ltd ("GradeUp Maths," "we," "us," "our"). It explains how we collect, use, store, and protect your personal information when you use our services. By accessing or using our site, you accept the practices described here. Where terms are not defined in this policy, they have the definitions set out in our Terms of Service.

Our Commitment

We understand the importance of data security and privacy for our customers. We strive to ensure your data is protected in accordance to Irish and EU data protection legislation.

Information You Provide to Us

We collect and store any information you knowingly provide when using our services via computer, mobile device, or other means. This may include, but is not limited to:

  • Your name, username, email address, phone number, school or class affiliation, student username/email (if applicable), qualifications, billing and payment details, and other information necessary to provide our services.

For student users, we only require a name, school affiliation, and email address.

Information Collected Automatically

When you interact with our site, we automatically collect certain non-personal usage data, including:

  • IP address, cookie data, pages visited, device/browser type, location data, referral URLs, and activity metrics.

We may also receive information from third parties such as payment processors, analytics providers, and delivery services to facilitate our operations.

Cookies

We use cookies for:

  1. Operation of our site—e.g., saving login sessions, noting repeat visits, booking, and payment processes.

  2. Analytics purposes—to understand how visitors navigate our site, which pages are most popular, etc. Third-party cookies may be used for this purpose.

You can block cookies via browser settings, though this may impact functionality.

Use of Your Information

We use your information to:

  • Fulfil our obligations under any contract with you and provide the services or information you request.

  • Send updates about our services (including promotions), unless you choose to opt out.

  • Communicate effectively when you contact us (e.g., to verify claims or supply support).

  • Present content in the most effective format for your device.

  • Troubleshoot, conduct data analysis, and improve our website performance.

  • Provide interactive features when you choose to use them.

  • Suggest related products or services where you have given consent.

  • Notify you of any changes to our services.

  • Combine information from other sources for better personalization and service delivery.

  • Retain data from closed accounts to meet legal obligations, enforce terms, prevent fraud, resolve disputes, and support investigations.

We do not share your personal details with third parties for unrelated marketing purposes.

Data Storage and Transfer

We may transfer your data outside the European Economic Area (EEA) for storage and processing. By providing your data, you consent to such transfers. We ensure that appropriate safeguards are in place to protect your personal information.

Bear in mind that internet transmissions are not entirely secure; submitting information is done at your own risk.

Children's Information

If we become aware we've collected personal data of a student under 18 without appropriate parental consent, we will delete it promptly. If you believe this has occurred, please contact us immediately at contact@gradeupmaths.com

Mobile Usage

We collect device and usage information to understand platform capabilities and usage trends, helping us optimise service across devices.

Class Recordings

All of our classes are recorded via Microsoft Teams:

  • Our class recordings are edited to have no identifiable student information captured in them. These edited versions of our lessons are stored on our Microsoft Teams so students can review them at a later time. All original recordings are deleted after 7 days. 

Third-Party Links

Our site may contain links to third-party websites. These links do not imply endorsement. We are not responsible for their privacy practices and encourage you to review their policies.

Your Rights

Under Irish and EU data protection laws, you have the right to:

  • Access your personal data.

  • Rectify inaccurate or incomplete data.

  • Request erasure ("right to be forgotten") in applicable cases.

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent at any time.

  • Lodge a complaint with Ireland's supervisory authority, the Data Protection Commission (DPC).

To exercise these rights, please contact us at the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised effective date. We encourage periodic review to stay informed.

Contact Us

Please reach out if you have questions about this Policy or how we handle your data:

GradeUp Maths Ltd

Email: contact@gradeupmaths.com 
Phone/Whatsapp: 0838174117
Supervisory Authority: Data Protection Commission (DPC), www.dataprotection.ie